Beyond Protection
RMworks - Our industry leading risk management platform
RMworks is our risk management platform, an industry-leading online platform that supports the introduction and maintenance of high quality, efficient and effective risk management practices in your organisation.
With the ability to be configured to meet the size, scale and precise risk management requirements of your business, RMworks is designed to put you in control, mitigate potential risks and improve your long-term business performance by reducing claims and minimising your premium spend and retained costs.
Key features and benefits of RMworks include:
1
Driver Assessments
For organisations whose people drive for business purposes, the Driver Assessment System provides safe driving information to every driver and assesses their role, driver history, behaviour and knowledge, including the generation of driver assessment records and centralised reporting and analysis.
2
Training System
The Training System provides a comprehensive suite of online training modules and tests for your team, including health, safety, environment and compliance topics. Additional features include generation of individual training records and award of a certificate for each module passed.
3
Accident Manager
The Accident Manager is a user-friendly facility, enabling accidents to be managed in an efficient and professional manner. Accident Manager will assist your business to report, investigate and analyse accidents and help defend any arising liability claims. Key features of the system include the creation of electronic accident reporting and investigation forms, automatic notification of new accidents, a bespoke report and analysis building facility.
4
Claims Intelligence
You will have full access to all your claims information via the Claims Intelligence feature. This system also provides analysis dashboards and enables you to create multiple bespoke reports.
5
Risk Directory
The Risk Directory is a comprehensive resource library of technical risk management guidance and supporting documentation. Each guidance document provides practical advice to assist your organisation to better prepare for the myriad of risks that exist. There is a wealth of different subject matters to choose from including cyber risks, business continuity planning, health and safety, motor fleet, and property risks.
6
Document Access
Providing you with a convenient and centralised location to store all insurance policy or risk related documents such as certificates, schedules and policy wordings in a single secure location. Access to this area of the RMworks platform is controlled by you so, upon request, employees and approved third parties can be given access to specific documents.
Claims management
Our claims management services provide vital support when you need it most. We work with you to manage your claim proactively and objectively, involve you in all key decisions, and make sure you’re protected. We’ve invested in a highly skilled claims team proficient in both technical ability and proactive negotiation to consistently prioritise your best interests.
Our services include:
- A dedicated claims professional to manage your claim
- Clearly defined claims and communication standards at the outset
- Bespoke claims analysis and full investigation, supported by relevant permission-based online access
- Large complex loss service, including representation at meetings and on-site
- Recovery of uninsured losses for relevant classes
- Dispute resolution and mediation advice
Risk advisory & market insight
Having good quality risk management practices as an integral part of your business operation mitigates potential risk and improves long-term business performance. Whether it results in improvement in safety in your workplace leading to fewer incidents, or advice on specific training you can deliver to your staff, our informed advice helps reduce claims and minimise your premium spend and retained costs.
We combine the expertise of our people with cutting edge technology, providing you with industry leading insight, technical guidance, training and data analysis, all of which strengthens your legal defensibility and confirms your adherence to regulations and compliance should it be required.
Our experts are immersed in our clients’ worlds. We understand their macro and regulatory environments, the risk landscape and the barriers and opportunities for progress. This – combined with unrivalled insurance knowledge – allows us to cover risks that others would struggle to.
