Cookie Policy

Griffiths & Armour (We/Us/Our) may change Our Cookie Policy at any time without giving you notice, so please check it each time your visit Our site.

We collect information during your visit through the use of cookies. Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. We use these cookies for a variety of reasons, most commonly to distinguish you from other users of our website and to help us compile aggregate statistics about usage. We also use cookies to help us provide you with a positive experience when you browse our website, help improve our content, and to personalise your visit.

You can find more information about cookies at: and

Our website specifically uses Google Analytics, which is a web analytics service provided by Google Inc. Google Analytics sets a number of cookies in order to evaluate your use of Our website and compiles reports for Us on the activity on Our website. More information on the cookies set by Google Analytics can be found at:

We also use a firm (HubSpot) who help us to analyse visiting patterns to certain areas of our website and track the flow of certain emails we issue. Details of the cookies they use can be found here.

The cookies used on Our website and by HubSpot have been categorised based on the categories found in the International Chamber of Commerce (ICC) UK Cookie guide. The cookies used include:

Strictly necessary cookies - to enable you to move about the site or to provide certain features you have requested.

Functionality cookies - enhance the functionality of the website by storing your preferences.

Performance cookies - improve the performance of the website, providing a better experience for you.

Targeting cookies - these will be used to help us tailor any material that is sent to you.

If you wish to restrict or block cookies which are set by Us (or any other website) you can do this through your browser settings. The help function within your browser should tell you how this is achieved.


Our site is currently running the Hotjar Service so this section applies to you.

This section of our Privacy Policy explains the details of how Hotjar collects information from your browser and device when you access our website. For the purposes of the services Hotjar provides us, Hotjar acts as Data Processor and solely processes all personal data in accordance with the instructions received from our Data Controllers and us. This includes how Hotjar collects information from your browser and device when you access our website.

The following information may be collected related to your device and browser:

  • device's IP address (captured and stored in an anonymised format as described in Hotjar’s Technical Information);
  • device screen resolution;
  • device type (unique device identifiers), operating system, and browser type;
  • geographic location (country only);
  • preferred language used to display the our site.

User interactions

  • Mouse events (movements, location and clicks)
  • Keypresses

Log data

For a sampling of visitors, Hotjar servers automatically record information which is collected from our site. This data includes:

  • referring domain;
  • pages visited;
  • geographic location (country only);
  • preferred language used to display the webpage;
  • date and time when website pages were accessed;


Hotjar use cookies to collect non-personal information including standard internet log information and details of your behavioural patterns upon visiting our site. This is done to enable our site to provide you with a better experience, identify preferences, diagnose technical problems, analyse trends and generally to help us improve our website.

Cookies are small data files transferred onto computers or devices by websites for record-keeping purposes and to enhance functionality on our site.

Hotjar may also use cookies to record login details on your device or computer. This helps to determine whether a particular device previously visited our site so that the login details (if applicable) would not have to be re-entered each time you visit our site.

Hotjar also uses cookies to determine if someone has opted out of being tracked by Hotjar services.

Most browsers allow you to choose whether to accept cookies or not. If you do not wish to have cookies placed on your computer, please set your browser preferences to reject all cookies, before accessing our site. Please note that by doing so, some features of our site may become unavailable.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, see the link above.

For more information about the cookies Hotjar make use of, please visit Cookie Information.

Hotjar, at all times, undertakes to ensure that by sharing your behavioural patterns and any other information generated from you visiting our website, your privacy rights are respected at all times.

You may opt-out from having Hotjar collect your information when visiting our website at any time by visiting Hotjar’s Opt-out page and clicking 'Disable Hotjar'.

This section of Hotjar’s Privacy Policy should always be read in conjunction with the specific privacy policy and cookie policy of our website which will contain further details regarding the processing of your personal data by our website. In addition to the general terms relating to the notices and revisions of this Privacy Policy as explained herein, any changes to the privacy policies regulating Hotjar’s website shall be notified to you in accordance with our respective privacy policies available on our website.


Last updated November 2017

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